Contact & Support — Getaway Raccoon

A question, a bug, an idea? We read every message and usually reply within 72 hours (business days).

For a bug, please include your phone model, OS version, game version (shown in Settings) and the level concerned. A screenshot helps a lot!

Quick help

I bought "Remove ads" but the ads are back

Go to Settings › Restore purchases while signed in to the same App Store or Google Play account you used to buy it.

I changed phones and lost my progress

Progress is saved online when you're signed in to Game Center (iOS) or Google Play Games (Android). Sign in with the same account on the new device. If that doesn't work, email us with your player ID.

How do I change my ad or statistics choices?

In the Game's Settings, privacy section. You can also reset your advertising ID in your phone settings.

How do I delete my data?

Email us with your player ID (shown in Settings). The process is described in the Privacy Policy.

How do I get a refund?

Purchases are handled by Apple or Google: request a refund at reportaproblem.apple.com (iOS) or from your Google Play order history (Android).